By far the biggest change I have has seen is in leadership and culture. Individuals and organisation alike have been in the constant daze of cultural and leadership metamorphosis but it is still the one thing that lies at the heart of us all. It’s the ethos, the spirit, the vibe that keeps us together.
Process and Structure all too often stifle innovation. There is never enough focus on product/content. The sales and marketing processes take over and drive the direction of organisations, paying lip service to the quality or otherwise of the products/content being proffered.